In your request, you should include your name, role within the division, and reason for needing Cloud Recording access. Who do I contact?Ī: Please refer to the Requesting Access section of the Guide to Cloud Recording for Students for the appropriate divisional contact to request access. Q: I have lost my Cloud Recording access. If you are not affiliated with one of the Schools or Divisions above, please visit the IT Services Catalog and complete the Zoom Resource Request form to create an account.If you are currently a faculty or staff member at Johns Hopkins and are no longer a student, please review the Faculty and Staff Zoom Support by School/Division page for the appropriate contact/support email to request a faculty/staff account.Do I still have access to my Zoom account?Ī: Once you have graduated from the University and your JHED ID no longer has a Student affiliation, your Zoom account becomes inactive. Q: I have graduated from Johns Hopkins and I am no longer a student. See Transitioning from Adobe Connect for more information. Q: When will we have to switch to Zoom? What’s the timeline?Ī: Adobe Connect has been retired as of December 2, 2019. You can learn more about Zoom viewing the user guides and short video tutorials on Zoom’s support page. When logging in to the desktop client, please select “Login with SSO” and enter the domain as “jhubluejays”. To access your account, go to and log in with your JHED credentials.
Zoom join meeting greyed out free#
For more Johns Hopkins-specific questions, see below:Ī: Students will automatically obtain a licensed Zoom account free of charge when they log in for the first time.
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